Refund Policy

1. Service Guarantee

IndiaLogistics Pro offers a service guarantee on all our logistics services. If we fail to deliver the promised service quality or do not meet our service level agreements, you may be eligible for a refund or credit at our discretion.

This guarantee applies to both one-time services and ongoing logistics arrangements.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Failure: When we fail to perform the agreed-upon services as specified in your service agreement or order confirmation
• Severe Delays: When delivery or service completion is delayed significantly beyond the committed timeframe (as defined in your specific service agreement)
• Damage or Loss: When cargo is damaged or lost while in our care, custody, and control (subject to our Terms and Conditions and liability limitations)
• Billing Errors: When you have been charged incorrectly for services
• Service Cancellation: When services are canceled according to the cancellation terms in your service agreement

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 calendar days from the service completion date for quality issues or service failures
• 48 hours from the scheduled delivery time for severe delays
• 24 hours of delivery for visible cargo damage
• 7 calendar days of delivery for concealed cargo damage
• 30 calendar days from the invoice date for billing errors

Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.

4. How to Request a Refund

5. Refund Processing

5.1 Refund Methods

Refunds will generally be processed using the original payment method:

• Credit/debit card payments will be refunded to the original card
• Bank transfers will be refunded to the originating account
• Cash payments will be refunded by bank transfer to an account you designate

5.2 Refund Timeframes

Once a refund is approved:

• Credit/debit card refunds typically appear within 5-10 business days
• Bank transfers typically process within 7-14 business days

Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your financial institution's processing times.

5.3 Partial Refunds

In some cases, we may issue a partial refund when:

• Only part of the service failed to meet our standards
• Some services were already performed before cancellation
• The issue affected only a portion of the shipment

The amount of partial refunds will be determined based on the nature and extent of the issue.

5.4 Service Credits

In some situations, we may offer service credits instead of monetary refunds. Service credits:

• Can be applied to future services with IndiaLogistics Pro
• Are typically valid for 12 months from the date of issue
• Cannot be transferred or exchanged for cash

6. Non-Refundable Services and Charges

The following services and charges are generally non-refundable:

• Administrative fees and documentation charges
• Customs clearance fees paid to government authorities
• Third-party charges that have already been incurred and cannot be recovered
• Services canceled with less than 24 hours' notice before the scheduled service time
• Special handling fees for services that have already been performed

7. Liability Limitations

Our refund policy is subject to the liability limitations specified in our Terms and Conditions. These limitations include:

• Maximum liability amounts for loss or damage as specified in applicable transport conventions
• Exclusions for certain types of consequential damages
• Force majeure events beyond our reasonable control

Please refer to our Terms and Conditions for complete details on our liability limitations.

8. Special Circumstances

8.1 Refused Deliveries

If a delivery is refused by the recipient for reasons not attributable to IndiaLogistics Pro (such as incorrect ordering information or recipient unavailability), the original service charges remain payable, and return shipping charges may apply.

8.2 Regulatory Holds

If a shipment is held by regulatory authorities (such as customs or security agencies), we cannot provide refunds for resulting delays as these are outside our control.

8.3 Address Corrections

If a delivery cannot be completed due to incorrect address information provided by you, additional charges for address correction and redelivery may apply. Original shipping charges are generally not refundable in these cases.

8.4 Service Upgrades

If you request a service upgrade (such as expedited delivery) that we are unable to fulfill, we will refund the difference between the standard service and the upgraded service cost.

9. Dispute Resolution

If you disagree with our refund decision, you may request a review by our management team by emailing management@indialogisticspro.com with the subject line "Refund Decision Appeal" and including your original refund request details.

For unresolved disputes, please refer to the dispute resolution process outlined in our Terms and Conditions.

10. Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective when posted on this page, with the "Last Updated" date revised accordingly.

Your continued use of our services following the posting of changes to this policy means you accept those changes.

11. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us at: