Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We automatically collect certain information when you visit, use, or navigate our website using the following technologies:

• Cookies: Small data files placed on your device that help us improve our website and your experience, see which areas and features are popular, and count visits.
• Log Files: Track actions occurring on the website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons: Small electronic files that help us analyze website usage, deliver emails, and understand user behavior.
• Analytics Tools: Third-party services like Google Analytics that collect, monitor, and analyze user interactions.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Business partners (such as shipping companies and payment processors)
• Marketing partners (such as advertising networks)
• Social media platforms (if you choose to link your social media accounts to our services)
• Public databases and publicly available sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Provide and Maintain Our Services

• Process transactions and deliver services
• Create and manage your account
• Fulfill your requests and respond to your inquiries
• Provide customer support and address technical issues
• Send service-related communications (such as order confirmations and updates)

3.2 Improve Our Services

• Understand how users interact with our website and services
• Identify usage trends and analyze the effectiveness of our marketing campaigns
• Develop new products, services, and features
• Test and improve website functionality and user experience

3.3 Marketing and Promotion

• Send promotional messages and offers (with your consent where required by law)
• Deliver targeted advertising based on your interests and preferences
• Measure the effectiveness of our marketing efforts
• Manage contests, sweepstakes, and other promotions

3.4 Safety, Security, and Compliance

• Protect our rights, property, and safety
• Detect and prevent fraud, malicious activity, and unauthorized access
• Comply with legal obligations and enforce our terms and policies
• Resolve disputes and troubleshoot problems

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• Shipping and logistics companies
• Customer support and help desk providers
• Analytics and data processing companies
• Email and communication service providers
• IT and cloud service providers

4.2 Business Partners

We may share information with our business partners to offer you certain products, services, or promotions that may interest you.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (such as a court or government agency).

4.4 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.5 With Your Consent

We may share your information for any other purpose disclosed to you with your consent.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

You may request a copy of the personal information we hold about you and, in certain circumstances, request that we transfer this information to another service provider.

5.2 Correction

You may request that we correct inaccurate or incomplete information we have about you.

5.3 Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

5.4 Restriction and Objection

You may request that we restrict the processing of your information under certain circumstances or object to our processing of your information based on our legitimate interests.

5.5 Withdraw Consent

Where we rely on your consent as the legal basis for processing, you may withdraw your consent at any time.

5.6 Marketing Choices

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in any marketing email we send
• Adjusting your communication preferences in your account settings
• Contacting us using the information provided in the "Contact Us" section below

5.7 Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings and our Cookie Consent tool. For more information, please see our Cookie Policy.

To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive information
• Secure network infrastructure and firewalls
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection and security practices

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.

7. International Data Transfers

We are based in India, and we process and store your information in India and other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those in your country of residence.

When we transfer personal information outside of your country, we implement appropriate safeguards to ensure that your information receives an adequate level of protection, such as:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with strict privacy and security requirements
• Vendor assessment and ongoing compliance monitoring

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child without parental consent, we will promptly delete that information.

If you believe we might have any information from or about a child, please contact us using the information provided in the "Contact Us" section below.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to our website and services. When you use a link to access a third-party site, you will be subject to that third party's privacy practices and policies, which we encourage you to read.

We are not responsible for the privacy practices, content, or security of any linked third-party websites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification).

We encourage you to review this Privacy Policy periodically to stay informed about our information practices and your privacy rights and choices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and in accordance with applicable law.